Prive Black — Policy
Returns & Exchanges
Every piece is selected and prepared with intention.
Our approach to returns reflects that.
At PRIVE BLACK, we do not operate a conventional return-for-refund model for change-of-mind purchases. This is a deliberate choice — one rooted in the same philosophy that guides every piece we offer.
We believe in considered purchasing. The sections below outline how we handle exchanges, damaged or defective items, and what to keep in mind before placing an order. Please read each section carefully.
An exchange is not a concession.
It is an invitation to choose with even greater intention.
When an eligible exchange is available, we encourage choosing another piece or size rather than returning an order for a refund.
Exchanges allow you to reconsider your selection — whether that means a different size, or another piece from our current offering. This is our preferred resolution and reflects the way we think about considered, lasting choices.
To initiate an exchange, please contact us with your order details and the item you wish to exchange for. We will confirm eligibility and guide you through the process. Exchanges are subject to product availability at the time of the request.
If your order arrives damaged, defective or different from what you ordered, contact PRIVE BLACK promptly with your order details and supporting photographs.
We take quality seriously. Each order is reviewed before dispatch, but if something is not right when it reaches you, we want to know. Issues with damaged, defective or incorrect items are handled separately from our standard exchange policy and are assessed individually.
We will review the situation and determine the appropriate resolution based on the circumstances and applicable requirements.
When contacting us, please include: your order number, a clear description of the issue, and photographs showing the damage or defect. This helps us assess your case promptly and determine the most appropriate course of action.
Please review product details, sizing information and our policies carefully before placing an order.
We provide detailed product descriptions, sizing guides and imagery to support your decision. Because we do not offer change-of-mind refunds, we encourage you to take your time when selecting a piece. If you have a question about a product before purchasing, please reach out — we are happy to help you make the right choice.
Our policy reflects a deliberate approach to retail — one that values considered purchasing over impulse, and lasting ownership over returns culture.