Frequently Asked
Questions
Everything you need to know
General
PRIVE BLACK is a premium lifestyle house built around black—beginning with clothing and expanding into accessories, footwear, travel, objects and more.
Because black represents simplicity, elegance, confidence, mystery and identity. For us, black is more than a colour—it is a signature.
Visit our Contact Us page for all available customer support options. We aim to respond to every enquiry with care.
Orders
Once your order is shipped, you will receive tracking information by email where tracking is available. You can also use our Track Your Order page.
Order modifications and cancellations may be possible within a limited window after placement. Please reach out via our Contact Us page as soon as possible and we will do our best to assist.
Please check your spam or junk folder first. If you still cannot locate it, contact us through our Contact Us page with your order details and we will look into it.
Products
Please refer to our Size Guide and the sizing information provided on each individual product page before ordering.
Follow the care instructions provided on the individual product page and product label, as care requirements may differ between materials and products.
Restock availability varies by product. Where available, you may sign up for restock notifications directly on the product page.
Shipping
We currently serve customers in our available shipping destinations shown at checkout. Shipping availability may vary by product and destination.
Delivery timelines vary by destination and shipping method. Estimated times are shown at checkout. Once dispatched, your tracking information will keep you updated.
Applicable customs duties, taxes and import fees for international orders are the responsibility of the recipient. We recommend checking your local regulations before ordering.
Returns
Returns and exchanges are subject to our current Returns & Exchanges policy. Please review that page before placing an order.
To begin a return, please contact us via our Contact Us page with your order number and reason for return. We will guide you through the process in accordance with our policy.
Items must be returned in their original, unworn and unwashed condition with all tags and packaging intact, as detailed in our Returns & Exchanges policy.
Payments
All accepted payment methods are displayed at checkout. We support the options available in your region.
Yes. All transactions are processed through secure, encrypted payment gateways. We do not store your payment details on our servers.
Where supported, pricing may be displayed and charged in your local currency. Your bank or card provider may apply their own conversion rates for international transactions.